“The purpose of this note is to compliment you and your staff on the excellent gate we now have installed on our property in Jonestown. From the first phone message, follow up phone call, meeting and exchange of ideas with Julie, receipt of the bid and drawing, installation of the gate ahead of the promised date and final service, Northwest Fence and Iron delivered.
Without minimizing your competitors, we had attempted to purchase a gate from someone else but after several false starts and little or no response, we went searching again on the internet and found your company.
Sometimes it is hard to explain that professionalism is simply doing what you say you will do.
Your staff is highly professional. Rest assured that if we have further needs in the future, we will call you.”
“Fabulous fence, professional and experienced workers- great company! Thank you!”
“Your installation crew was excellent: easy to work with, skilled and attentive. Thanks to Mark M. also for his help; scheduling, etc. worked out great. And done for Thanksgiving! Thank you all.”
– Don R.
“Chris and Jeff,
We are absolutely delighted with our new shadowbox fence. Thanks so much for going the extra mile to make us satisfied customers. Our lovely fence is the nicest in the neighborhood!”
– Cheryl B.
“Dear Dan and Darrell,
You two were so wonderful in helping me get my little gate made. It was such a small project compared to the scope of your company projects, but you helped me with the design and finding my parts. It turned out beautifully, and I love it. Tell your boss you go the extra mile for your customers! You are both amazing.”
“Julie did a great job. So glad I finally called these folks. They do top quality work. Julie provided a bid sheet, then 2-3 weeks later they installed. The installers were professional beyond belief. If you want quality, call these folks.”
Scott was a fantastic representative of your company, and I wanted to stop to take a moment to send this letter so you could understand our happiness with his outstanding customer service. So often, complaints are the only time companies hear from customers. So, I wanted you to hear from an extremely pleased customer who received the top level of service from one of your fine employees.
“Fantastic job. Thanks!!”
“The fence your company installed is working out really well. It looks great, and so far we have had no problems. I can tell that it will be incredibly durable over the long term.”
“The gate you made us fit exactly. I am very happy, not only with the design, but with the heavy-duty material used in the manufacturing of the gate. Thanks again for the good job. I will recommend you and use you again.”
“Thanks for my beautiful fence – very well-done on the installation.”
“Thank you for your service and the quality installation!”
“Thank you so much for the speed on how this was done. The quality is fantastic. We are definitely happy customers. Our customer experience couldn’t be better! I will refer any friends to you.”
“We enjoyed working with you and your team, and we love our new fence. Thanks again for all of your help.”
“Thanks again for everything! We are very pleased with our new fence.”
“We had given up on having a curved railing that fits the profile of our patio after two companies said they could only do short, straight sections around the curve. The price was very reasonable. We were very pleased with the installers. They really had some bad weather to contend with, but the job was done promptly, and they cleaned up the area very well. So, thanks again and congratulations on a job well done.”
“I just wanted to thank you and the crew for a beautiful fence. It all turned out perfectly, and the crew was so efficient and professional. Please relay to your supervisor our complete satisfaction of the services you installed.”
“Turned out great! Thanks for the excellent work, good service and thoughtful follow-up.”